We know how clinical environments actually work
We don’t design healthcare products from the outside. We conduct research in clinical settings, with real clinical users, on the actual workflows your product is supposed to support.
Healthcare
Product Design
Doctors spend up to half their shift navigating digital systems. Most of that time isn’t spent on patient care — it’s spent fighting software that wasn’t designed for the people who have to use it. We design healthcare products that actually work in clinical environments — fast, clear, and built to meet HIPAA, FDA, and GDPR requirements from the start.
Our clients have raised over $1B+ combined
Why healthcare
product design matters
Faster clinical workflows. Good design reduces the risk of a missed medication or a decision made on incomplete information.
Accurate patient data. Confusing interfaces lead to documentation errors — clear design keeps records reliable.
Trust across the health system. That trust is what gets a product adopted health-system-wide, not just by individual users.
What poor healthcare
UX actually costs
Clinicians spend more time on software than on patients
When an EHR takes 4 clicks to find a lab result, those seconds add up to hours every week — time taken directly from patient care. Healthcare product design that reduces friction is a clinical outcome, not just a UX improvement.
Confusing interfaces lead to documentation errors
In clinical settings, a poorly labeled field or an unintuitive workflow doesn’t just slow someone down — it creates conditions for data entry errors that affect patient safety. Design clarity is patient safety.
Low adoption rates waste implementation budgets
A healthcare product that gets deployed and ignored is a failed investment regardless of its technical capabilities. Clinicians work around systems they don’t trust. Good design is what drives adoption.
Patient-facing products that patients don’t use
Patient portals, telehealth apps, and health monitoring tools all depend on patients actually engaging with them. If the interface is confusing or slow, patients disengage — and the clinical value of the product disappears with them.
Compliance retrofitted after launch is expensive
HIPAA, FDA, and GDPR requirements don’t become optional because you launched already. Healthcare products built without compliance in the design phase face costly rework, delayed releases, and regulatory risk.
Staff turnover driven by tool frustration
Healthcare workers deal with enough pressure. When the digital tools they depend on are frustrating to use, it contributes directly to burnout and turnover. Better healthcare UX design is a retention argument, not just a product argument.
Clarity Is Patient SafetyAdoption Follows DesignBuilt For Clinical Reality
Healthcare product
design services
Healthcare UX Research
We research in clinical settings, with the people who will actually use the product — observing real workflows, interviewing clinicians and patients, and reviewing where the existing system breaks down.
Healthcare UI Design
Clean, accessible interfaces designed for clinical environments — high stress, time pressure, and users who can’t stop to read a tooltip. Every visual decision is made with workflow efficiency and error prevention in mind.
EHR & Clinical System Design
Electronic health records and clinical management systems are some of the most complex products in existence. We design EHR interfaces that match how clinicians actually think and work — reducing documentation burden without sacrificing accuracy.
Patient-Facing App Design
Telehealth apps, patient portals, symptom trackers, and medication management tools designed for a user base that spans age, digital literacy, and health status. Accessibility and clarity aren’t optional features here — they’re the product.
Medical Device Interface Design
Touchscreen interfaces for diagnostic equipment, infusion pumps, and monitoring systems — designed to meet FDA human factors requirements and IEC 62366 usability standards.
Standards & Compliance Integration
HIPAA, FDA 21 CFR, ISO 13485 and IEC 62366 treated as design constraints from the first wireframe — including the human factors documentation a submission needs.
Clinical Systems, SimplifiedPatient Apps That Get UsedCompliance By Design
Our healthcare product
design process
Healthcare product design has specific constraints that a general design process doesn’t account for. Ours does.
1
Discovery & Clinical Research
We start by spending time with the people who use the product — observing real workflows, conducting structured interviews with clinicians and patients, and reviewing existing system pain points. For healthcare products, discovery includes mapping regulatory requirements alongside user needs from the beginning.
DiscoveryUser Personas & Clinical Journey Mapping
Healthcare products often serve multiple user types with very different needs — an attending physician, a floor nurse, a patient, and a billing administrator can all interact with the same system in completely different ways. We build personas and journey maps that capture those differences.
PersonasInformation Architecture & Workflow Design
Clinical information architecture is its own discipline. We structure data hierarchy, navigation, and workflow logic around how clinical decisions actually get made — not around database schemas or administrative convenience.
ArchitectureWireframing & Prototyping
We wireframe critical clinical flows before any visual design begins. High-fidelity prototypes are built to test with real users in conditions as close to clinical reality as possible — time pressure, interruptions, and all. Changes at prototype stage cost a fraction of post-launch fixes.
PrototypesUsability Testing with Clinical Users
We run structured usability testing sessions with clinicians, nurses, and patients from your actual user base. For healthcare products, we pay particular attention to error recovery — what happens when something goes wrong, and whether the user can recover without compromising patient safety.
TestingCompliance Documentation & Handoff
We deliver developer-ready design specifications, a fully annotated component library, and the design documentation required for regulatory submissions — human factors reports, use error risk analysis, and formative usability study findings where required by FDA or other agencies.
HandoffWhy choose Glow team
for healthcare product design?
We design for the hardest users first
A clinician managing 20 patients under time pressure is a harder user than most. If the interface works for them, it works for everyone. We design for the most demanding use cases, not the average one.
Compliance is designed in, not patched on
HIPAA, FDA, GDPR, ISO 13485 — these aren’t checklists we run at the end. They’re design constraints we work within from the first wireframe, which means fewer surprises at submission time.
Experience across clinical specialties
We’ve worked with emergency medicine, primary care, radiology, oncology, and mental health platforms. Each specialty has different workflow patterns, data priorities, and regulatory considerations — and we know the differences.
Patient diversity is built into our research
We recruit research participants across age, health literacy, and ability level as standard. Healthcare products that only work for healthy, tech-savvy adults aren’t meeting their actual user base.
End-to-end healthcare design ownership
Research, UX strategy, healthcare UI design, prototyping, clinical usability testing, compliance documentation, developer handoff — one team owns the full process.
Design documentation for regulatory submissions
We produce the human factors documentation, use error analysis, and formative usability study reports that FDA submissions and CE marking processes require — not as an afterthought, but as a designed deliverable.
We work with your clinical and regulatory teams
Most design agencies treat HIPAA and FDA requirements as someone else’s problem. We treat them as design constraints — and we’ve learned to work effectively alongside compliance officers, legal teams, and clinical advisors.
You own everything we build
Full design files, annotated component libraries, and documented systems your in-house team can maintain and extend independently. No lock-in, no ongoing dependency on us to update a screen.
“About a week ago, we went a bit viral with 10k users in 2 days and we received a lot of positive feedback about the design - so thank you Glow for that!”
Israel Benarousse
CEO, Dropcall
“Glow Design Agency delivered high-quality UX/UI designs that enabled the client to close more deals. Their animated video and design gained the client almost 500+ new LinkedIn followers. The team executed work on time and within budget.
Doug Marinaro
CEO, Riptide
"The design work provided by Glow Design Agency completely exceeded project stakeholder expectations in terms of both quality and delivery. Their team was organized and communicative throughout the process, breaking down complex industry concepts and translating them into a sleek and useable UI."
Jon Fry
CEO & Founder at Lendflow (YC W21)
"Glow Design provided UI/UX design for a office space provider and has since expanded their role to include design updates for the site's front- and backend as well as social media visuals and animations."
Eric Zellhart
VP Product at LiquidSpace
"Glow Design Agency provided UI and UX design services for e-cars charging market company. They were tasked with designing the UX and UI of the app's prototype."
Max Grollmann
Managing Director
"Glow was hired by an e-commerce platform for their UI/UX design services. They redesigned website and provided support. After the new website was launched, the client saw a significant increase in conversions."
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Vinicius Rodrigues
CTO at E-Commerce Platform
Registering one patient required 8–10 minutes across five separate systems with duplicate data entry. After redesigning the workflow into a single unified process, registration dropped to 3 minutes — saving clinical staff roughly 30 minutes per day.
8 min → 3 min registration
Complex registration and multi-screen intake forms were preventing patients from completing their first consultation. After focusing on simplicity — one-tap consultation start, minimal required fields, clear navigation — adoption grew significantly in year one.
50,000 active patients · 4.8 App Store rating
Physicians reported spending 40% of their documentation time navigating rather than entering data. An information architecture restructure and contextual navigation redesign reduced navigation time and improved documentation completion rates.
−40% navigation time
Healthcare products we design
Clinical environments, patient-facing apps, connected devices — our healthcare UX design process adapts to the specific constraints of each.
EHR / Clinical
EHR & Clinical Systems
Electronic health records, clinical decision support tools, and care coordination platforms — designed to reduce documentation burden and support accurate, fast clinical workflows.
Telehealth
Telehealth & Virtual Care
Video consultation platforms, async messaging tools, and remote monitoring apps. We design for the patient experience from scheduling through follow-up — and for the clinician experience on the other side of the screen.
Patient-facing
Patient Portals & Health Apps
Patient portals, medication management apps, symptom trackers, and chronic disease management tools. Designed for users who may be anxious, unwell, or unfamiliar with digital health tools.
Medical devices
Medical Device Interfaces
Touchscreen interfaces for diagnostic equipment, infusion pumps, monitoring systems, and connected devices — designed to meet FDA human factors requirements and IEC 62366 usability standards.
Health admin
Healthcare Operations & Admin
Scheduling systems, billing platforms, staff management tools, and insurance workflow applications. We design for the administrative users whose efficiency directly affects patient access to care.
Healthcare products we design
Clinical environments, patient-facing apps, connected devices — our healthcare UX design process adapts to the specific constraints of each.
EHR / Clinical
EHR & Clinical Systems
Electronic health records, clinical decision support tools, and care coordination platforms — designed to reduce documentation burden and support accurate, fast clinical workflows.
Telehealth
Telehealth & Virtual Care
Video consultation platforms, async messaging tools, and remote monitoring apps. We design for the patient experience from scheduling through follow-up — and for the clinician experience on the other side of the screen.
Patient-facing
Patient Portals & Health Apps
Patient portals, medication management apps, symptom trackers, and chronic disease management tools. Designed for users who may be anxious, unwell, or unfamiliar with digital health tools.
Medical devices
Medical Device Interfaces
Touchscreen interfaces for diagnostic equipment, infusion pumps, monitoring systems, and connected devices — designed to meet FDA human factors requirements and IEC 62366 usability standards.
Health admin
Healthcare Operations & Admin
Scheduling systems, billing platforms, staff management tools, and insurance workflow applications. We design for the administrative users whose efficiency directly affects patient access to care.
Frequently Asked
Questions
How long does a healthcare product design project take?
It depends on scope and complexity. A focused usability study and redesign of a single clinical workflow can take 4–6 weeks. A full healthcare product design engagement — research, UX strategy, UI design, prototyping, usability testing, and compliance documentation — typically runs 3–5 months. We scope every project individually and give you a realistic timeline before work begins.
It depends on scope and complexity. A focused usability study and redesign of a single clinical workflow can take 4–6 weeks. A full healthcare product design engagement — research, UX strategy, UI design, prototyping, usability testing, and compliance documentation — typically runs 3–5 months. We scope every project individually and give you a realistic timeline before work begins.
Do you work with early-stage healthcare startups?
Yes, and quite a bit of our work is with startups building their first clinical product. We understand the budget constraints of early-stage companies and can structure engagements around your stage — starting with the highest-risk design decisions and building out from there as your product and funding grow.
Yes, and quite a bit of our work is with startups building their first clinical product. We understand the budget constraints of early-stage companies and can structure engagements around your stage — starting with the highest-risk design decisions and building out from there as your product and funding grow.
Can you redesign an existing healthcare product?
Yes — redesigns of live clinical systems are a significant part of what we do. We typically start with a UX audit of your existing product, identify where users struggle most, and build a redesign strategy around evidence rather than aesthetic preferences. For regulated products, we also review any existing usability documentation before proposing changes.
Yes — redesigns of live clinical systems are a significant part of what we do. We typically start with a UX audit of your existing product, identify where users struggle most, and build a redesign strategy around evidence rather than aesthetic preferences. For regulated products, we also review any existing usability documentation before proposing changes.
How do you handle HIPAA and FDA compliance in the design process?
We treat HIPAA, FDA 21 CFR requirements, ISO 13485, and IEC 62366 as design constraints from the beginning — not as a compliance review at the end. This means designing data access patterns that support audit logging, building user authentication UX that meets security requirements, and producing the human factors documentation that FDA submissions require. Your regulatory team is involved throughout, not just at handoff.
We treat HIPAA, FDA 21 CFR requirements, ISO 13485, and IEC 62366 as design constraints from the beginning — not as a compliance review at the end. This means designing data access patterns that support audit logging, building user authentication UX that meets security requirements, and producing the human factors documentation that FDA submissions require. Your regulatory team is involved throughout, not just at handoff.
How much does healthcare product design cost?
Cost depends on scope — the number of user types, the complexity of clinical workflows, the regulatory requirements involved, and the depth of usability testing needed. What we’d say is this: the cost of fixing a design problem in a live clinical system — especially a regulated one — is significantly higher than addressing it during design. We’re happy to discuss scope and give you a realistic estimate after an initial call.
Cost depends on scope — the number of user types, the complexity of clinical workflows, the regulatory requirements involved, and the depth of usability testing needed. What we’d say is this: the cost of fixing a design problem in a live clinical system — especially a regulated one — is significantly higher than addressing it during design. We’re happy to discuss scope and give you a realistic estimate after an initial call.
What if our product involves a very specific clinical specialty or workflow?
That’s where specialist healthcare product design is most valuable. We’ve worked across emergency medicine, primary care, radiology, oncology, mental health, and administrative healthcare workflows. The more specific the clinical context, the more important it is to conduct research with the actual users — which is the foundation of everything we do.
That’s where specialist healthcare product design is most valuable. We’ve worked across emergency medicine, primary care, radiology, oncology, mental health, and administrative healthcare workflows. The more specific the clinical context, the more important it is to conduct research with the actual users — which is the foundation of everything we do.
