UX audit services that
show exactly where your product is losing users
We analyze your product’s usability, accessibility, and conversion flows — then deliver a prioritized roadmap to fix what’s hurting your business.
A UX Audit is a business
decision, not just a design review
Problems don’t disappear. Every usability issue you don’t find, your users find for you — by leaving.
Evidence over guessing. A UX audit gives you a clear, evidence-based picture of where your product is failing and what to fix first.
Ship what matters. Your team stops guessing and starts shipping improvements that actually move the metrics.
What a product without UX
audits actually costs
You fix the wrong things
Product teams optimize based on stakeholder opinions and gut feel — not where users actually struggle. A UX audit replaces assumption with evidence.
Every broken flow loses users
A confusing checkout, a buried feature, an unclear onboarding step — each one is a user who didn’t convert. These aren’t edge cases. They’re patterns.
Accessibility gaps expose you to legal risk
WCAG non-compliance isn’t just a UX problem — it’s a legal one. A UX audit finds every gap before it becomes a liability.
Support tickets are design problems
When users can’t figure something out, they email support. Your ticket backlog is a UX audit waiting to be read.
UX Audits that
moved the metrics
Real audits, real findings, real outcomes.
Drop-off at step 2 fell from 68% to 31% after the post-audit redesign.
A 7-step checkout cut to 4 steps after the audit identified redundant screens.
14 WCAG violations found and fixed — satisfaction rose from 3.2 to 4.6 out of 5.
What’s included in
our UX audit
Six areas. One comprehensive evaluation. Zero vague findings.
Heuristic Evaluation
Expert review against Nielsen’s 10 usability heuristics — learnability, efficiency, error prevention and consistency across all key screens and states.
User Behavior Analytics
Analysis of your heatmaps, session recordings and conversion funnels using Hotjar, GA4 or Mixpanel — so findings connect to real usage, not theory.
Accessibility & WCAG Compliance
Testing against WCAG 2.1 AA and ADA requirements. You receive a gap report with exact fixes — prioritized by severity and implementation effort.
CRO Analysis
Identification of conversion blockers across your key flows — sign-ups, checkouts, onboarding, feature adoption. Each blocker rated by business impact.
Usability Testing with Real Users
Moderated sessions with 5–8 users from your target audience. Live recordings, structured analysis and synthesized findings your team can act on.
Comprehensive UX Audit Report
Annotated screenshots, severity ratings, prioritized recommendations and a 90-day roadmap — organized so your team can start implementing the day it arrives.
A rhythm built
for product teams
You’ll always know what’s happening — and what comes next.
Kickoff & Scoping
We align on your product goals, define the 3–5 key flows to audit, and gather access to your analytics, session recordings and product environment.
KickoffData Collection & Evaluation
Behavioral analysis, heuristic review, WCAG testing and usability session recruiting all run in parallel. No waiting for one to finish before the next begins.
EvaluationUsability Testing
5–8 moderated sessions with real users from your target audience. Recorded, analyzed and synthesized alongside the expert evaluation findings.
TestingReport & Roadmap Delivery
Full audit report with annotated screenshots, severity-rated findings and a 90-day action roadmap delivered. Walkthrough call included.
DeliveryA standard UX audit takes 10–14 business days from kickoff to report delivery.
Why product teams trust
Glow for UX audits
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Digital products
we audit
From SaaS dashboards to mobile apps — if users interact with it, we can audit it.
Web Applications
Complex web products evaluated across all critical flows, user roles and edge cases — with findings prioritized by frequency and business impact.
Mobile Apps (iOS & Android)
Native and cross-platform mobile apps evaluated across screen sizes, interaction patterns and the accessibility requirements specific to mobile contexts.
SaaS Dashboards
Data-heavy SaaS interfaces evaluated for clarity, information hierarchy, feature discoverability and the daily-use workflows that drive retention.
E-Commerce Stores
Product discovery, filtering and checkout flows evaluated end-to-end — with specific attention to the friction points that cost conversion.
Landing Pages & Funnels
Conversion-focused audit of landing pages and marketing funnels — CTA placement, trust signals, form UX and message-to-audience match.
Frequently
asked questions
A standard audit takes 10–14 business days from kickoff to report delivery. Larger products — 10+ key screens or complex flows — may take up to 3 weeks. We scope every project before starting.
A standard audit takes 10–14 business days from kickoff to report delivery. Larger products — 10+ key screens or complex flows — may take up to 3 weeks. We scope every project before starting.
Access to your product (staging or live), any existing analytics (GA4, Hotjar, Mixpanel), and a list of 3–5 key user flows to focus on. We handle everything else.
Access to your product (staging or live), any existing analytics (GA4, Hotjar, Mixpanel), and a list of 3–5 key user flows to focus on. We handle everything else.
Both. Every audit includes heuristic evaluation by our specialists AND at least 5 moderated usability sessions with users from your target audience. Expert review alone misses too much.
Both. Every audit includes heuristic evaluation by our specialists AND at least 5 moderated usability sessions with users from your target audience. Expert review alone misses too much.
The report includes annotated screenshots with specific fix recommendations. Redesigned screens are available as a follow-on engagement after the audit findings are delivered.
The report includes annotated screenshots with specific fix recommendations. Redesigned screens are available as a follow-on engagement after the audit findings are delivered.
Most usability reviews are expert-opinion checklists. Our audit combines behavioral data, real user sessions, accessibility testing and CRO analysis — and delivers a prioritized roadmap, not just a list of problems.
Most usability reviews are expert-opinion checklists. Our audit combines behavioral data, real user sessions, accessibility testing and CRO analysis — and delivers a prioritized roadmap, not just a list of problems.
Yes. We offer implementation support as a follow-on engagement — from design execution to working directly with your development team during the fixes.
Yes. We offer implementation support as a follow-on engagement — from design execution to working directly with your development team during the fixes.
