UX audit services
that show what to fix first
You know something is leaking users. We find where. Our UX audit checks your product against usability standards, real user sessions and your own analytics, then ranks every fix by impact.
A UX audit is a business
decision, not just a design review
Problems don't go away. Every usability issue you don't find, your users find for you, usually by leaving.
Evidence over guessing. A usability audit gives you a clear picture of where the product fails and what to fix first.
Ship what matters. Your team stops debating opinions and ships the changes that move activation, conversion and retention.
What skipping a UX audit
actually costs
You fix the wrong things
Without data, teams prioritize by stakeholder opinion and gut feel, not by where users actually struggle. An audit replaces that with evidence.
Every broken flow loses users
A confusing checkout, a buried feature, an unclear onboarding step. Each one is a user who didn't convert, and they show up as patterns, not edge cases.
Accessibility gaps create legal risk
WCAG gaps are a usability problem and a legal one, under the ADA in the US and the European Accessibility Act in the EU. The audit surfaces them before they turn into a complaint.
Support tickets are design problems
When users can't figure something out, they email support. Your ticket backlog is a UX audit waiting to be read.
UX audits thatmoved the metrics
Real audits, real findings, real outcomes.
What’s included in
our UX audit
Six areas in one UI/UX audit, with no vague findings.
Heuristic Evaluation
Every key screen and state reviewed against Nielsen's 10 usability heuristics: learnability, efficiency, error prevention and consistency.
User Behavior Analytics
Heatmaps, session recordings and funnels from Hotjar, GA4 or Mixpanel, so every finding ties back to real usage, not theory.
Accessibility & WCAG Compliance
Testing against WCAG 2.2 AA. You get a gap report with exact fixes, ranked by severity and implementation effort.
CRO Analysis
A conversion UX audit of your key flows: sign-up, checkout, onboarding and feature adoption. Each blocker is rated by business impact.
Usability Testing with Real Users
Moderated sessions with 5 to 8 people from your target audience, recorded, analyzed and turned into findings your team can act on.
Comprehensive UX Audit Report
Annotated screenshots, severity ratings, prioritized recommendations and a 90-day roadmap, organized so your team can start fixing the day it arrives.
NIELSEN · 10 HEURISTICS
The interfacefeels fine to the teamscored rule by rule
CLICK MAP · HOME · 30 DAYS
Click mapWhere people clickwhere the team thinkswhere people actually do
WCAG 1.4.3 · CONTRAST
Exact fixes“improve contrast”this colour, this ratio
CHECKOUT · STEP 3 OF 3
Each blockera usability notea number in revenue
TASK 2 · 6 PARTICIPANTS
Usability“it’s obvious to us”tested with the people who pay
REPORT · PAGE 14 OF 62
The reporta deck of opinionsevery screen marked up
From kickoff to roadmap
in 10 to 14 business days
You always know what's happening and what comes next.
Kickoff & Scoping
We agree on product goals, pick the 3 to 5 key flows to audit and get access to your analytics, recordings and product environment.
KickoffData Collection & Evaluation
Behavior analysis, heuristic review, WCAG testing and participant recruiting run in parallel, so nothing waits on anything else.
EvaluationUsability Testing
5 to 8 moderated sessions with real users from your audience, analyzed together with the expert findings.
TestingReport & Roadmap Delivery
The full report with annotated screenshots, severity-rated findings and a 90-day roadmap, plus a walkthrough call with your team.
DeliveryA standard UX audit takes 10 to 14 business days from kickoff to report.
Why product teams choose Glow
as their UX audit agency
Evidence, not opinions
Every finding is backed by a recorded session, behavioral data or a direct user quote, not by what we think users might struggle with.
Findings that lead to decisions
Each finding is framed as a decision: what to fix, in what order and what impact to expect. You get a roadmap, not a list of complaints.
Accessibility is a priority
WCAG is a core part of the audit, not a checkbox at the end. You get a full gap report with severity ratings and exact remediation steps.
AI-assisted pattern analysis
AI tools help us process large volumes of session recordings and survey answers faster, so more of our time goes into what the data means for your product.
Integrates with your workflow
Findings arrive in formats your team can use right away: annotated Figma notes, prioritized issue lists and dev-ready recommendations.
Transparent, milestone-based delivery
Kickoff, a mid-audit check-in and final delivery. No three-week silence before a surprise report.
Every finding is backed by a recorded session, behavioral data or a direct user quote, not by what we think users might struggle with.
Each finding is framed as a decision: what to fix, in what order and what impact to expect. You get a roadmap, not a list of complaints.
WCAG is a core part of the audit, not a checkbox at the end. You get a full gap report with severity ratings and exact remediation steps.
AI tools help us process large volumes of session recordings and survey answers faster, so more of our time goes into what the data means for your product.
Findings arrive in formats your team can use right away: annotated Figma notes, prioritized issue lists and dev-ready recommendations.
Kickoff, a mid-audit check-in and final delivery. No three-week silence before a surprise report.
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Digital products
we audit
From SaaS dashboards to mobile apps: if users interact with it, we can audit it.
Web Applications
Complex web products reviewed across all critical flows, user roles and edge cases, with findings ranked by frequency and business impact.
Mobile Apps (iOS & Android)
A mobile app UX audit across screen sizes, gestures, platform patterns and mobile accessibility requirements.
SaaS Dashboards
A SaaS UX audit for data-heavy interfaces: clarity, information hierarchy, feature discovery and the daily workflows that drive retention. More on our SaaS UX design work.
E-Commerce Stores
Product discovery, filtering and checkout reviewed end to end, with close attention to the friction that costs conversions.
Landing Pages & Funnels
A website UX audit for landing pages and funnels: CTA placement, trust signals, form UX and message match.
Frequently
asked questions
A UX audit is a structured review of a digital product that finds where users struggle and why. Unlike a generic UX audit checklist, ours combines heuristic evaluation, analytics, usability testing and an accessibility check, and ends with a prioritized list of fixes.
A UX audit is a structured review of a digital product that finds where users struggle and why. Unlike a generic UX audit checklist, ours combines heuristic evaluation, analytics, usability testing and an accessibility check, and ends with a prioritized list of fixes.
It depends on how many flows and platforms we review and how many usability sessions you need. We scope the audit on a short call and quote a fixed price before work starts, so the cost doesn't grow mid-project.
It depends on how many flows and platforms we review and how many usability sessions you need. We scope the audit on a short call and quote a fixed price before work starts, so the cost doesn't grow mid-project.
10 to 14 business days from kickoff to report. Larger products with 10+ key screens or complex flows can take up to three weeks. You get the timeline before we start.
10 to 14 business days from kickoff to report. Larger products with 10+ key screens or complex flows can take up to three weeks. You get the timeline before we start.
Access to the product (staging or live), your analytics (GA4, Hotjar, Mixpanel or similar) and 3 to 5 key user flows to focus on. We handle recruiting and everything else.
Access to the product (staging or live), your analytics (GA4, Hotjar, Mixpanel or similar) and 3 to 5 key user flows to focus on. We handle recruiting and everything else.
Both. Every audit includes a heuristic review by our specialists and at least 5 moderated sessions with people from your target audience. An expert review on its own misses too much.
Both. Every audit includes a heuristic review by our specialists and at least 5 moderated sessions with people from your target audience. An expert review on its own misses too much.
You get the report, the roadmap and a walkthrough call. Redesigned screens and implementation support are available as a follow-on project, from design work to working with your developers during the fixes.
You get the report, the roadmap and a walkthrough call. Redesigned screens and implementation support are available as a follow-on project, from design work to working with your developers during the fixes.
