Attorneys spending billable time fighting the software
Navigating complex screens, toggling between systems and retyping data eats the time the software was supposed to save. When it takes weeks to learn, that cost repeats with every new associate.
Legal tech UX design
that lawyers actually use
Legal software is some of the most complex professional software in existence - and some of the worst designed. We build legal tech products where the complexity of legal processes is managed by the interface, not transferred to the user.
Our clientshave raised $1B+ combined
Fortune 500$1B+
60+ Founders BackedFounders Backed
2 Fortune 500Fortune 500
11 Products ShippedProducts Shipped
Why legal tech
has a UX problem
Legal professionals deal with enormous amounts of structured information, strict workflows, and high-stakes decisions under time pressure. The software they use should support all of that. Most does not. Legal tech products are frequently slow to learn, painful to navigate, and full of the kind of friction that costs billable hours and creates malpractice exposure. Good legal tech UX is not about making software look modern - it is about making it work reliably for professionals who cannot afford to make mistakes.
- 01
Workflows designed around how legal professionals actually practice - not how software vendors assume they do
- 02
High-information interfaces that support accurate, fast decision-making without cognitive overload
- 03
Client-facing tools that are accessible to users without legal training
- 04
Compliance with bar rules, confidentiality requirements, and data protection standards built into the UX
What poor legal tech UX costs
law firms and clients
In legal tech, bad design does not just frustrate users - it wastes billable time, creates compliance exposure, and undermines client relationships.
Errors and versions with legal consequences
Confusing field labels, poor validation and documents that are harder to find than on a shared drive lead to missed deadlines, incorrect filings and contract errors that survive review.
Tools that people work around
When the client portal is cumbersome, clients email and call instead. When compliance features are designed as friction, attorneys work around them, creating the risk they were supposed to prevent.
Legal tech design thatchanged how teams work
Real legal products, real workflow improvements.
LAW FIRM / CASE MANAGEMENT−40%Time per matter updateLaw firm case management system - attorneys averaging 22 minutes per matter update due to fragmented interface and manual data transfer. Workflow research and redesign reduced average update time to 13 minutes, recovering significant billable capacity per attorney per week.
CONTRACT PLATFORM+55%Contract review completionContract review platform - contract review completion was 41% despite mandated use. Interface observation revealed attorneys were printing contracts and annotating on paper before entering notes digitally. Redesign matched the digital workflow to the paper annotation pattern. Completion rate improved to 63%.
LEGAL CLIENT PORTAL+3 xxPortal engagementLegal client portal - 80% of clients were still emailing for status updates despite portal availability. Redesign focused on the three questions clients asked most: what is happening, what is next, and what do you need from me. Portal engagement tripled within 60 days of relaunch.
Legal tech UX/UI
design services
From case management platforms to client portals - design that makes legal software work for the professionals who depend on it.
Legal Tech UX Research
Shadowing and interviews with attorneys and paralegals show how they gather information, decide under time pressure and where software adds risk.
Case & Matter Management Design
Timelines, tasks, documents and deadlines organized around how attorneys practice, so the one with 80 active matters finds anything in seconds.
Contract Management UI
Creation, redlining, approvals and signatures designed around real annotation patterns, to cut the errors that survive review.
Legal Client Portal Design
Matter status, documents, invoices and requests clear enough for clients without legal training, so they stop calling to ask.
Legal Research & Discovery Tools
Search results, credibility signals and citations designed around how attorneys build arguments, so research takes minutes, not hours.
Legal Tech Design System
One documented library for matter timelines, document states, deadline alerts and dense data tables, with security and compliance states built in.
BRIEF · MATTER VIEW TEST · 12 ATTORNEYS
“WHICH ONE SHOWS WHAT’S DUE?”View testAsk 12 attorneysVERSION AHarlow v. Pine41 docket entriesOpenVERSION BHarlow v. Pine✓ Response due Fri✓ Owner: D. Reyes✓ 2 documents from the clientOpen
FOUND THE DEADLINE2
Matter viewguessing what attorneys needwatching them work
BRIEF · MATTER · HARLOW V. PINE
HARLOW V. PINELead with what is dueDue FriResponse to motion · 4 days41 docket entriesCustom fields (23)Billing codesRelated matters (6)Audit logNotes · 118Open draftAssignTASKS DONE7 of 11Next hearingOct 14Waiting on the client2 documentsBilled this week6.4 h
CLICKS TO THE DEADLINE6
Matter pagesix panels around one deadlinewhat is due, and what is next
BRIEF · CONTRACT · MSA V7
OPEN REDLINES7 changes4 need you before FridayPayment terms2 changesIndemnity4 changesTHEIR EDITS · 75%3 changesOURS · 25%1THIS WEEK · 3 VERSIONSTermination1 change
FILES TO COMPARE VERSIONS4
Redlinesa new file for every versionevery change where you read it
HARLOW & PINE · CLIENT PORTAL
YOUR MATTERCall usIn progressStep 3 of 5Happening nowDiscoveryNextDeposition Oct 21We need2 documentsUpload 2 documents
Answer their three questionsCALLS FOR A STATUS4
Matter status“In progress” and a phone numberwhat is happening, what is next, what we need
BRIEF · RESEARCH · NON-COMPETE
SEARCHnon-compete · 9th Cir.
Rank for the argument312 results Smith v. Doe (1987) In re Acme (2003) …309 more3 binding cases in your circuitRanked by how close the facts areGood lawSame circuitCited 48×SaveCiteMINUTES TO THE RIGHT CASE120
Case law search312 results in date orderthe binding cases first, checked
BRIEF DESIGN SYSTEM · DEADLINES
5 SCREENS · 5 WORDINGS5 SCREENS · ONE COMPONENTOne deadline, one wayUse <Deadline />MATTER03/14/25Fri, Mar 14 · in 3 daysCALENDARMar 14Fri, Mar 14 · in 3 daysTASKdue in 3dFri, Mar 14 · in 3 daysEMAIL14.03.2025Fri, Mar 14 · in 3 daysPORTALFridayFri, Mar 14 · in 3 days
No shared ruleEach screen writes a deadline its own way<Deadline date="2025-03-14" court="9th Cir." />Day and date · time left · the court’s time zone · never a bare numberWAYS TO WRITE A DEADLINE5
Deadline formatevery team writes it its own wayone component, one rule
A rhythm built for legal tech product teams
Legal tech requires a different research approach. We bring the process. A legal tech product design engagement typically runs 8-12 weeks. Products serving multiple practice areas or multiple user types may run 12-16 weeks.
- Week 1: Legal Workflow Research. We spend time with practicing attorneys, paralegals, and legal ops professionals observing real workflows. Legal tech design requires understanding the actual practice of law - not just user research principles.
- Weeks 2-3: IA & Workflow Design. Information architecture and workflow logic designed around legal practice patterns. We design for matter management, document control, and deadline awareness before any visual work begins.
- Weeks 4-6: Design & Prototype. High-fidelity design and interactive prototype tested with legal professionals in realistic work conditions - not in a lab, but in environments as close to actual practice as possible.
- Your time: ~2 hrs / week. Weekly sync plus async review. Your legal domain experts are involved at key review points - their practice knowledge shapes every interface decision.
Why legal tech teams trust
Glow for product design
We research in legal environments
Legal tech research requires observing real legal workflows - not just interviewing users about them. We conduct research with practicing attorneys and legal professionals in realistic work conditions.
Compliance designed in, not bolted on
Bar rules, confidentiality requirements, data retention policies, and audit trail requirements are design constraints we work with from the first wireframe - not compliance features added at the end.
We design for high-stakes professional use
Legal professionals cannot afford errors. We design legal tech interfaces with the same rigor a clinician would bring to medical device UI - because in legal work, interface-caused errors have real professional and client consequences.
Document-first design thinking
Legal work is document-centric. We design information architecture, workflows, and interfaces around how legal professionals actually manage and interact with documents - not around generic enterprise UX patterns.
Founders and product leads
on working with Glow
"The design work provided by Glow Design Agency completely exceeded project stakeholder expectations in terms of both quality and delivery. Their team was organized and communicative throughout the process, breaking down complex industry concepts and translating them into a sleek and useable UI."
Jon Fry·CEO & Founder at Lendflow (YC W21)
View story
“About a week ago, we went a bit viral with 10k users in 2 days and we received a lot of positive feedback about the design - so thank you Glow for that!”
Israel Benarousse·CEO, Dropcall
View story
“Glow Design Agency delivered high-quality UX/UI designs that enabled the client to close more deals. Their animated video and design gained the client almost 500+ new LinkedIn followers. The team executed work on time and within budget.
Doug Marinaro·CEO, Riptide
"Glow Design provided UI/UX design for a office space provider and has since expanded their role to include design updates for the site's front- and backend as well as social media visuals and animations."
Eric Zellhart·VP Product at LiquidSpace
View story
"Glow Design Agency provided UI and UX design services for e-cars charging market company. They were tasked with designing the UX and UI of the app's prototype."
Max Grollmann·Managing Director
View story
"Glow was hired by an e-commerce platform for their UI/UX design services. They redesigned website and provided support. After the new website was launched, the client saw a significant increase in conversions."
Vinicius Rodrigues·CTO at E-Commerce Platform
Legal tech products
we design
From case management platforms to legal AI tools - our legal tech design expertise covers every type of legal software.
Case & Matter Management
Case management platforms designed for the volume, speed, and accuracy demands of legal practice - from small firm matter management to enterprise multi-practice-area platforms.
Contract Management Platforms
Contract creation, review, negotiation, and execution tools designed around how legal professionals actually work with documents - annotation, redlining, version control, and approval workflows.
Legal Client Portals
Client-facing legal portals designed for users without legal training - clear matter status, document sharing, and communication tools that reduce inbound calls and improve client relationships.
AI-Powered Legal Tools
Legal research assistants, contract analysis tools, and AI-powered document review platforms - designed to make AI output trustworthy and actionable for legal professionals.
Legal Operations & Compliance
Legal operations platforms, compliance management tools, and e-billing systems designed for the business side of legal practice - efficiency, cost control, and regulatory compliance.
Have a legal tech product with low adoption?
Frequently asked
questions
What is legal tech UX design?
Legal tech UX design is the practice of designing software interfaces specifically for legal professionals and legal workflows. It requires understanding how attorneys, paralegals, and legal operations professionals actually practice - including the time pressures, information density, and accuracy requirements that make legal work different from most other professional contexts.
Legal tech UX design is the practice of designing software interfaces specifically for legal professionals and legal workflows. It requires understanding how attorneys, paralegals, and legal operations professionals actually practice - including the time pressures, information density, and accuracy requirements that make legal work different from most other professional contexts.
How long does a legal tech design engagement take?
A focused engagement - covering one core workflow and user type - typically takes 6-8 weeks. Full legal platform design covering multiple practice areas, user roles, and client-facing components typically runs 10-14 weeks.
A focused engagement - covering one core workflow and user type - typically takes 6-8 weeks. Full legal platform design covering multiple practice areas, user roles, and client-facing components typically runs 10-14 weeks.
Can you design for both attorney-facing and client-facing interfaces?
Yes - and we recommend designing both in the same engagement. The attorney workflow and the client experience are closely connected: what attorneys do in the system directly affects what clients see in the portal. Designing both with a shared understanding of the legal workflow produces a more coherent product.
Yes - and we recommend designing both in the same engagement. The attorney workflow and the client experience are closely connected: what attorneys do in the system directly affects what clients see in the portal. Designing both with a shared understanding of the legal workflow produces a more coherent product.
Do you have experience with specific practice areas?
We have designed legal tech products for litigation, corporate transactional, real estate, employment, and compliance practices. Each has specific workflow patterns, document types, and deadline structures that shape interface design. We research the specific practice area before designing for it.
We have designed legal tech products for litigation, corporate transactional, real estate, employment, and compliance practices. Each has specific workflow patterns, document types, and deadline structures that shape interface design. We research the specific practice area before designing for it.
How do you handle confidentiality during the research process?
We work within standard legal confidentiality frameworks throughout the research process - NDAs, data minimization, and no storage of client matter data. We are experienced in working with legal teams who need to protect client confidentiality during product research.
We work within standard legal confidentiality frameworks throughout the research process - NDAs, data minimization, and no storage of client matter data. We are experienced in working with legal teams who need to protect client confidentiality during product research.
What do we receive at the end of a legal tech design engagement?
Figma files covering all screens and legal-specific states (matter status, deadline alerts, document states), a legal tech component library, developer specs, research findings from attorney and paralegal interviews, and usability test results from professional legal users.
Figma files covering all screens and legal-specific states (matter status, deadline alerts, document states), a legal tech component library, developer specs, research findings from attorney and paralegal interviews, and usability test results from professional legal users.
